Excubia Vehicle and Pet Tracking

Found a tracker you didn't agree to?

GPS trackers are for finding vans, cars, plant and pets. They are not for following people. If you think one of our devices is being used to track you without your agreement, tell us and we will act on it.

If you are in danger, call 999. If you cannot speak, call 999, listen, then press 55 when prompted.

The National Domestic Abuse Helpline is free and open 24 hours: 0808 2000 247.

Before you remove it

Taking a tracker off can alert whoever put it there. If it is safe to do so, consider speaking to the police first. Either way, it helps to:

  • Photograph the device and where you found it
  • Note any label, serial number or IMEI printed on it
  • Write down when and where you found it

Tell us

If you are not sure whose device it is, report it anyway. We will check it against our records. You do not need to give your name.

If you give us an email address or phone number, use one the other person cannot see.

You can also email support@excubia.uk with "Tracker misuse report" in the subject line, or call us on 01709 278468.

What we do with a report

  • We reply within 2 working days if you have given us a way to reach you.
  • We check whether the device is registered to an Excubia account.
  • If it is, and the report is credible, we can suspend tracking on that device while we look into it.
  • We keep the relevant records, so they are there if the police need them.
  • We never tell the account holder who made the report.
  • We cannot give you the account holder's details ourselves, but we will share them with the police on a lawful request.

Using Excubia to track a person without a lawful basis is a breach of our terms, and may be a crime. How we handle the information in a report is set out in our privacy policy.